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The House of Abhinandan Lodha logo
Customer Experience Manager - Team Lead The House of Abhinandan Lodha

8.0 - 12.0 years

10 - 14 Lacs

gurugram, sector 24

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Purpose of the Role As a Customer Experience Manager (CEM) , you are the face of HoABL to our customers a strategic partner who balances empathy with execution, and service with sales. Youll own the relationship across a portfolio of ~ 250 high-value customers , contributing to 120 Cr in collections and 30 Cr in new business generation annually. Key Responsibilities: Customer Engagement Manage lifecycle relationships with ~250 customers across allocated segments/projects. Deliver proactive engagement at key milestones and “moments of truth” to build trust and loyalty. Drive customer delight through responsiveness, personalisation, and high-touch service. Revenue Ownership Own a collections b...

Posted 3 weeks ago

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